Credentials

Fundraising standards board

fairsharemusic is a member of the Fundraising Standards Board, and is committed to the highest standards in fundraising practice. As such, we aim to adhere to the Fundraising Standards Board’s Fundraising Promise (www.fsboard.org.uk) and the Codes of Fundraising Practice, as established by the Institute of Fundraising (www.institute-of-fundraising.org.uk)

The Fundraising Standards Board was set up in 2006 to implement and oversee a transparent self-regulatory scheme for fundraising in the UK. They exist to encourage high standards in fundraising and to increase public confidence in charitable giving. fairsharemusic is a member of the Fundraising Standards Board. This means:

We are committed to high standards

  • We do all we can to ensure that employees, volunteers and contractors working with us comply with the Codes and with this Promise
  • We comply with the law including those that apply to data protection, health and safety and the environment

We are honest and open

  • We tell the truth and do not exaggerate
  • We do what we say we are going to do
  • We answer all reasonable questions about our fundraising activities and costs. Please contact us or visit our website if you require further details

We are clear

  • We are clear about who we are, and what we do
  • We are clear about the amount of donation per purchase of music

We are respectful

  • We respect the rights, dignities and privacy of our users
  • We will not put undue pressure on you to make a purchase
  • If you tell us that you don't want us to contact you in a particular way we will not do so

We are fair and reasonable

  • We take care not to use any images or words that cause unjustifiable distress or offence
  • We take care not to cause unreasonable nuisance or disruption

We are accountable

  • If you are unhappy with anything we've done whilst fundraising, you can contact us to make a complaint
  • We have a complaints procedure, a copy of which is available on request. If we cannot resolve your complaint, we accept the authority of the Fundraising Standards Board to make a final adjudication

Give with confidence

  • We do not view complaints in a negative light but more as a means of monitoring and improving performance and gauging public perception. We see our Complaints Procedure as an essential part of our focus on user satisfaction and believe that managing this effectively is a way of maintaining and building relationships with our customers on whom we depend.

What we promise to do

  • We will acknowledge in writing a complaint within five working days of receipt of your communication. Should we be unable to resolve your complaint immediately, we will advise you of the outcome of the investigation within one month of acknowledging your communication.
  • In addition, if your complaint is about our fundraising and if you are dissatisfied with the outcome of our investigation, you have the opportunity to refer your complaint to the Fundraising Standards Board within two months of receiving our response.

What happens if a complaint is referred to the FRSB?

  • The FRSB secretariat will investigate the complaint and report their decision within 60 days of receiving it. If the complainant is still dissatisfied, the complaint will be referred to the FRSB board. They will review the complaint and report their conclusion within 60 days of it being referred to them.

How you can get in touch with us

By phone: 0207 482 3277

By email: fsb@fairsharemusic.com

In writing:
Legal, fairshare music, Room 1, Arlington House, 220 Arlington Road, London NW1 7HE

Contact details

Fundraising Standards Board
1st Floor
89 Albert Embankment
London SE1 7TP
Tel: 0845 402 5442
Email: info@frsb.org.uk
Website: www.frsb.org.uk

Institute of Fundraising

As a corporate member of the Institute of Fundraising, you can be sure of our commitment to helping charities and fundraisers raise more money for good causes.

Security

We've teamed up with Amazon servers to create our strong, secure online systems. We take security very seriously so you can have complete confidence when using fairsharemusic.

Verified by Visa and Mastercard SecureCode

We're using the latest card security to process your donations. We'll ask for your Verified by Visa or MasterCard SecureCode whenever you pay by card.

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